Account and Data Deletion

1. Scope of this page

This public page explains how to request deletion of a VeraSpace account and associated personal data, or only specified data while keeping an account. It covers websites, digital cards, the agent, technician and internal-staff mobile workspaces, and data received through Meta, WhatsApp, Facebook, Instagram, Telegram or another enabled connection. You can use this request route without signing in, including after uninstalling the app or losing account access.

2. Submit a request

Email contact@veraspace.my with the subject “Data deletion request”. State the account email or phone number, the relevant agent, business or organisation, the connected service involved and the data you want deleted. If the request concerns Meta, WhatsApp or Telegram data, identify the connected business account, phone number or bot without sending access tokens or credentials.

Send the request from the email address associated with the account where possible. Do not include passwords, full identity numbers, payment-card details or confidential documents.

Say clearly whether you want your entire account and associated personal data deleted, or only particular messages, media, customer records or other data. You do not need to provide every identifier listed above: give only what is reasonably needed to find the relevant account or record. If you cannot access the account email, explain this so we can arrange an alternative verification method.

3. Verification and authority

We will verify your identity and, for business-managed data, coordinate with or obtain the instruction of the responsible business customer where required. We may ask for limited additional information through a secure channel before acting. This protects customers from unauthorised or fraudulent deletion requests.

4. What happens next

We review the verified request and arrange the appropriate account closure and deletion or irreversible anonymisation of personal data that is no longer required, subject to applicable duties and the rights of others. The review includes relevant account and profile records, connected messages and media, customer memory and AI-derived records, integration configuration, user-submitted content and identifiable usage records. Necessary processors are included where VeraSpace controls the processing.

An account being disabled or a record being archived or hidden is not confirmation that the underlying personal data has been permanently erased. Some account controls currently suspend access and retain records; the request process on this page is the route for a separate data-deletion review. We will distinguish account closure, data removed, data still being processed and any justified retention in our response.

Information needed for security, fraud prevention, disputes, accounting, legal obligations or the rights of others may instead be restricted and retained only for the applicable period. Non-personal property facts and lawfully anonymised statistics may remain where they can no longer identify you.

Where relevant copies remain in backups, we explain the applicable removal or expiry arrangements and any restrictions pending removal; an archive alone is not completed erasure. Data held independently by Meta, WhatsApp, Telegram, Google, a payment provider, an agent or another organisation is governed by that party's own deletion process. Public content already downloaded or indexed by others may require a separate request to those recipients.

5. Disconnecting is not deletion

Removing VeraSpace from Meta or Telegram settings or disconnecting Meta, WhatsApp, Telegram, Google or another integration stops future access but does not automatically delete data already stored by VeraSpace. Submit a deletion request if you also want that stored personal data removed.

Signing out, uninstalling the mobile app, unpublishing a website or cancelling a subscription also does not by itself delete your account and data. Account or data deletion does not by itself cancel an independently managed payment mandate or store subscription. Identify any active subscription in your request so we can explain the applicable cancellation steps and any outstanding lawful charges.

6. Confirmation and questions

We will acknowledge the request, explain any verification needed, the expected next steps and timing, and any information that must lawfully be retained. We will provide a confirmation or status reference when processing is complete, or explain outstanding items and the reason for delay. This page does not promise instant automated erasure. Questions or follow-ups may be sent to contact@veraspace.my.