Service Terms

1. Services covered

• Property-account, profile, listing and enquiry tools.
• Appointment-based 360° capture and travel within current service coverage.
• Panorama processing, agent branding, virtual-tour creation, hosting and amendments.
• Service credits, eligible promotional benefits and account workflows.

2. Current service area and timing

Physical 360° capture is currently offered in Klang Valley, subject to technician availability and a serviceable address. Capture is estimated at about 15 minutes per 1,000 sq ft. A standard tour is normally delivered within 24 hours after a successful capture, but large, complex or technically affected properties may take longer.

3. Service charges

Current unit charges appear on the Service Pricing page. The platform calculates scanning, travel and any configured processing charge from the pricing version effective at booking, less any valid selected voucher. The exact amount is shown before the agent confirms and is retained with the booking.

4. Customer responsibilities

• Provide an accurate, complete and accessible address and a responsible adult contact.
• Secure the owner’s or lawful controller’s permission to enter, capture and publish the property.
• Ensure reasonable cleanliness, lighting, safe access and that rooms to be captured are unlocked.
• Remove confidential papers, visible identity data, valuables, people and any content that should not be recorded.
• Disclose hazards, access restrictions, parking rules and building-management requirements before the appointment.

5. Capture and output

VeraSpace determines a reasonable capture workflow and may omit an unsafe, inaccessible or unauthorised area. Output quality depends on site condition, lighting, movement, reflective surfaces, connectivity and capture conditions. Minor stitching artefacts do not by themselves mean the service is defective.

We may make reasonable technical corrections. Substantive amendments requested after approved delivery may use the amendment charge shown on the Pricing page.

6. Hosting and availability

Tour hosting is supplied for the period and credit charge shown in the account or offer. Internet, browser, third-party hosting and maintenance events may cause temporary interruption. We do not promise uninterrupted availability, but will take reasonable steps to restore the service.

7. Rescheduling, cancellation and remedies

See the Booking Policy and Refund Policy. If a supplied service is materially different from what was offered or not reasonably fit for its described purpose, contact us promptly so we can investigate and provide an appropriate correction, repeat service, credit or refund.

8. Capture metadata and property records

Authorised listing, capture and floor information may be standardised and linked to a traceable property or project record under the Data Contribution and Analytics Policy. Private items appearing accidentally in an image are not property facts and are excluded from this reuse.

9. Support

For service questions or complaints, contact contact@veraspace.my or +60 19-944 9066 during Monday–Friday, 9:00am–6:00pm Malaysia time, excluding public holidays. Urgent building-access changes should also be communicated to the assigned contact shown for the booking.

10. Software, websites and AI-assisted work

Available software supports customer records, explainable matching, approved follow-up, collaboration, listing imports and agent-branded websites. Access depends on your role, enabled integrations and the offer shown. A free agent website is hosted within VeraSpace; custom domains, bespoke design work, unlimited media, permanent hosting and external provider subscriptions are not included unless expressly offered.

Brand Studio prepares prompts and content briefs for you to review, copy or export. Opening an external creation tool does not automatically submit the brief or publish its output. External tools may charge separately. You remain responsible for confirming rights and accuracy before using generated text, images, floor plans or videos.

11. Mobile, connected services and delivery

Mobile workspaces access the same authorised account services over an internet connection. A pending upload or an offline action is not a completed submission; check the confirmation and job status. Camera and photo selection are used for authorised job media. Background push notifications and offline synchronisation are not included unless expressly offered for the installed version.

Messaging delivery, templates, calendars and external AI tools depend on the relevant provider’s permissions, limits and availability. Account connection, draft generation or a send request does not guarantee delivery, a reply or a business outcome. Escalate an urgent matter through a confirmed human contact.