Payment Policy

1. Seller and currency

The seller of VeraSpace credit packages and VeraSpace-branded services is VERASPACE SDN. BHD. (Registration No. 202601027605 (1689701-X)). Charges are stated in Malaysian Ringgit (RM).

2. Full price

The full amount payable, including any applicable tax or approved additional cost, is shown before payment or on the applicable written order. VeraSpace digital services have no physical shipping charge. A special on-site requirement or out-of-coverage service will not be charged unless disclosed and accepted first.

3. Payment methods

Payment methods available to you are shown at checkout or on the payment instruction. They may include bank transfer and, once enabled, payment methods processed through Razorpay Curlec. Availability can depend on the transaction, issuer and payment provider.

4. Secure processing

For gateway payments, payment authentication and sensitive payment credentials are handled by Razorpay Curlec and relevant banks or payment networks. VeraSpace receives transaction references, amount, status and limited method information needed to reconcile the order. VeraSpace does not ask you to send a full card number, PIN, online-banking password or one-time code.

5. Order acknowledgement

VeraSpace will acknowledge an electronic order without undue delay and provide an opportunity to correct material order information where reasonably possible. An order is fulfilled only after payment and order status are confirmed. If the screen is interrupted, check your account and bank before trying again to avoid a duplicate payment.

6. Bank-transfer review

Where manual bank transfer is offered, transfer the exact stated amount to the account shown inside the authenticated VeraSpace payment screen and upload a valid receipt. Credits are added only after review and approval. A rejected or unverifiable receipt does not create a credit entitlement.

7. Failed, reversed and disputed payments

A failed, expired, reversed or charged-back payment may result in cancellation of the order and reversal of unearned credits or benefits. We may request evidence to investigate an unauthorised or disputed payment. See the Refund Policy for duplicate charges and refunds.

8. Receipts and support

Transaction status and top-up history are shown in the account where available. For a receipt, payment question or suspected duplicate charge, contact contact@veraspace.my or +60 19-944 9066 and provide the order or payment reference only.

9. Recurring subscriptions and mandates

A recurring subscription requires the checkout or mandate authorisation shown to you. Its price, billing period, next renewal and cancellation conditions govern the charge. Scheduled fixed-plan renewals may process automatically under that authorisation; an advance invoice or quotation does not require you to pay it again manually. Changes to a plan take effect on the date and amount confirmed in the plan-change flow. Keep your payment and contact information current, and review invoices for unexpected charges.

10. Allowances and variable costs

Included usage and capacity are limited to the amounts stated in your offer. If enabled, extra AI/model processing, provider messages, media processing, storage, hosting or delivery may have separate charges. The relevant unit, rate and charging arrangement must be disclosed before chargeable use. A dashboard estimate, cost alert or draft rate is not a final invoice. A budget warning may depend on delayed provider data and is not a guaranteed spending cap unless the relevant feature expressly enforces one.

Purchased service credits are distinct from a plan allowance, a promotional voucher and an external provider balance. One public VeraSpace service credit has an RM1 reference value; the service price, eligibility and expiry shown at purchase or booking still apply. Unapproved rates or margins are not made chargeable by this policy.

11. App-store and external purchases

Free app download does not make paid VeraSpace services free. Where a purchase is offered and billed by Apple, Google or Huawei, the store identifies the seller, billing channel and applicable purchase terms. Availability of a mobile app does not by itself mean in-app purchases are enabled. External creation tools and providers may charge under a separate contract; those payments do not automatically grant VeraSpace credits or a VeraSpace subscription.