Terms and Conditions

1. Contracting party and acceptance

The VeraSpace service is operated by VERASPACE SDN. BHD. (Registration No. 202601027605 (1689701-X)) (“VeraSpace”, “we”, “us” or “our”). These Terms form an agreement between VeraSpace and the person or organisation using the service.

By creating an account, placing an order, booking a service or using VeraSpace, you agree to these Terms, the Privacy Policy and the policies linked from our Policies page. If you use VeraSpace for an organisation, you confirm that you have authority to bind it.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding contract.
• Information supplied for an account, verification, listing, booking or payment must be current, accurate and not misleading.
• Property professionals must maintain any registration, authority or licence required for their own activities. A property Developer account may be used only by an authorised representative of the named developer company, who must keep the company and project information current.
• VeraSpace may review company and project evidence before allowing publication. A “verified by VeraSpace” label records a VeraSpace platform review only; it is not approval, registration, licensing or endorsement by any government authority or LPPEH, and it is not REN verification.
• You are responsible for protecting account credentials and promptly reporting suspected unauthorised access.

3. What VeraSpace provides

VeraSpace helps property agents maintain customer relationships, understand property requirements, find explainable matches and manage approved next actions. Its websites and mobile workspaces support public property discovery, agent websites and digital cards, listings and developer projects, enquiries, calendars, connected messaging, customer history, collaboration, 360° services and internal operations. Features depend on the account role, available release, provider approval, connection, allowance and offer shown to you. An announced or preview feature is not a promise of availability.

VeraSpace is not an estate agent, property developer, valuer or law firm, and does not guarantee a property transaction, buyer enquiry, sale, rental, price, response or business result.

4. Listings, property authority and user content

• You must have the owner’s or lawful controller’s permission to advertise, photograph, scan and publish a property and its floor plan.
• A developer company submitting a project must be lawfully entitled to market it and to publish every supplied project fact, company or project identifier, permit detail, document, logo, brochure, image and other item. Required approvals and permits must remain valid and the submission must not mislead buyers.
• Listing details, price, availability, project and location facts, agent or developer-company identity and claims must be truthful, supported where reasonably requested and kept current.
• Before a scan, remove or conceal confidential papers, identity documents, security codes, faces and personal items that should not appear in images.
• You retain ownership of content you provide. You grant VeraSpace a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, validate, normalise, geocode, map, combine, analyse and display authorised content as reasonably needed to provide, improve, secure and explain VeraSpace services. This does not transfer ownership of your original content.
• Factual property and project contributions may be retained as source records for a traceable property database. Public or verified master records remain subject to VeraSpace review, provenance and correction controls described in our Data Contribution and Analytics Policy.
• Do not upload unlawful, infringing, deceptive, malicious or privacy-invasive material, or information about another person unless you have authority and have provided any required notice.

5. Prices, credits and vouchers

Current prices and service-credit charges appear on the Pricing page and, where applicable, before an order is confirmed. Prices are in Malaysian Ringgit (RM). Any applicable tax or additional approved charge will be shown before payment.

• Purchased credits are closed-loop VeraSpace service credits. They are not legal tender, stored value, an investment or cash-redeemable, and may be used only for eligible VeraSpace services.
• Purchased credits expire on the date shown in the account, normally one year after approval in accordance with the displayed package terms.
• Purchased-credit transfers are permitted only through VeraSpace between eligible verified accounts. They may not be sold, exchanged for cash or transferred outside the platform.
• Package scan vouchers normally expire three months after issue, are subject to the stated floor-area cap and coverage, and have no cash value.
• Promotional or bonus credits and vouchers may have separate eligibility, expiry and usage limits shown with the offer.

6. Orders and payment

The available payment methods are shown at the point of payment. Until an online payment method is enabled, VeraSpace may accept a bank transfer and proof of payment for manual review. Online payments may be processed by Razorpay Curlec or another disclosed payment provider under its own terms and privacy notice.

An order is accepted only after VeraSpace confirms it. A payment authorisation or bank debit alone does not guarantee acceptance or service availability. We may reject or cancel a duplicate, fraudulent, incorrectly priced or unavailable order and return the amount paid.

7. Bookings and service delivery

360° capture is appointment-based and subject to location, technician availability, property access and safe working conditions. Current coverage, booking windows, estimated capture time and estimated delivery appear on our Service Terms and Booking Policy. Estimates are not guaranteed deadlines, but we will provide the service within a reasonable time.

8. Cancellations and refunds

Booking-credit restoration, payment refunds, duplicate charges and service failures are handled under our Refund Policy. Nothing in these Terms limits a right or remedy that cannot lawfully be excluded.

9. Acceptable use

• Do not interfere with security, probe systems without permission, introduce malware, scrape at unreasonable volume or attempt to access another user’s data.
• Do not misuse enquiries, contact details, identity information, payment information or platform data for spam, harassment, discrimination, steering or an unlawful purpose.
• Do not copy, resell or commercially exploit VeraSpace software, data or branding unless a written agreement permits it.

10. Intellectual property

VeraSpace and its licensors own the platform, software, interfaces, designs, trademarks, taxonomies, verification work and derived or aggregated analytics that are not user content. VeraSpace does not claim ownership of your original content, third-party copyright or personal data. No right is granted except the limited right to use the service under these Terms.

11. Availability, suspension and changes

We may maintain, change or discontinue a feature, and may suspend or restrict an account to protect users, comply with law, investigate risk, address non-payment or enforce these Terms. Where practical, we will give reasonable notice of a material change affecting a paid service.

12. Responsibility and liability

Each party remains responsible for loss directly caused by its breach, negligence, fraud or wilful misconduct. To the extent permitted by law, VeraSpace is not liable for indirect or consequential loss, lost opportunity, third-party content or decisions made independently by agents, owners, buyers, providers, banks or payment networks.

Where liability may lawfully be limited, VeraSpace’s aggregate liability relating to a paid order will not exceed the amount paid to VeraSpace for the affected service during the preceding 12 months. This limitation does not apply where prohibited by law.

13. Governing law and disputes

These Terms are governed by Malaysian law. Please first contact us so we can try to resolve a concern. If it cannot be resolved, the Malaysian courts have jurisdiction, without limiting any consumer right to use an applicable tribunal or statutory process.

14. Contact and notices

Questions, complaints and legal notices may be sent to contact@veraspace.my or +60 19-944 9066. Our business and registered-office details are listed on the Contact Us page.

15. Software plans and usage

VeraSpace offers free access and paid individual-agent plans. Our allowance-based model gives access to offered individual capabilities, with paid plans providing higher included usage, capacity or support. The features actually enabled, limits, billing period and price in your account or accepted order determine your entitlement; a plan name alone does not guarantee an unreleased or provider-restricted feature. Organisation seats and governance require a separate offer.

Free registration or a free app download does not include unlimited AI, messages, storage, hosting or a free physical 360° shoot. Capture and travel may be charged from first use. Provider and usage charges above an allowance apply only where an applicable rate, measurement and payment arrangement have been disclosed and accepted. These Terms do not introduce an undisclosed rate or authorise a new recurring debit. See the Payment Policy.

16. AI assistance and agent control

Where enabled, AI can assist with replies, customer summaries, requirement extraction, listing import and marketing drafts. Outputs may be incomplete, outdated or incorrect. Check source information, availability, prices, measurements and permissions before relying on or publishing an output. Generated or edited property imagery must not misrepresent the property; identify illustrative or virtually staged material clearly.

The responsible agent must approve proactive customer outreach and any release of customer identity for a collaboration. Separately enabled automatic replies operate under the agent’s configuration and must identify the AI assistant and allow human escalation. A suggested match, score or inferred requirement is not buyer confirmation, a valuation or an eligibility decision. Matching readiness does not itself establish permission to contact someone.

Only submit information you are authorised to process. Do not use connected messages or another person’s private information to train a general-purpose model, build unrelated advertising audiences or disclose it to another customer. External AI websites opened from Brand Studio operate under their own terms; copying a prompt there is your separate choice.

17. Agent websites, sharing and collaboration

An agent website is a VeraSpace-hosted, agent-branded public page. “Private website” describes the agent’s own presentation and workspace; it does not make a published page confidential. Published profiles, listings, media and contact links can be viewed and shared publicly. Saving a draft and publishing it are separate actions. Unpublishing does not erase the underlying account records or copies already made by third parties.

Customer requirements begin in the agent’s private relationship scope. Deliberate team, agency or network sharing must follow the available permission controls and the customer’s authorised purpose. Shared opportunity summaries must not expose private chats, notes or contact details. The parties remain responsible for confirming authority, agreeing any cobroke terms and recording customer-specific permission before identity disclosure. VeraSpace does not set a universal commission split or guarantee a collaboration outcome.

18. Mobile and operational workspaces

The VeraSpace app provides role-based access for agents, technicians and authorised internal staff. Use only your own assigned access. A technician’s access to a job does not authorise reuse of its images or contacts. Staff access and employment records remain subject to applicable employment or contractor arrangements; these platform Terms do not replace them.

Device permissions are optional until the relevant camera, photo or biometric feature is used. Availability may differ by device, operating system and distribution channel. Keep independent copies of important records; signing out, uninstalling the app, cancelling a subscription and requesting account deletion have different effects, described in the Account and Data Deletion instructions.